A Keighley woman has revealed the outcome of her efforts to gain refunds after a holiday flight cancellation.

Linda Tomlinson-Askham’s family were stranded in Cyprus after its flight home was forced to return last August.

Many passengers claimed they were told to make their own way home or wait two weeks for the next flight.

Their EasyJet flight to Manchester had turned back due to technical troubles after leaving Paphos airport.

EasyJet tried to arrange a rescue flight but staff in Cyprus apparently did not tell the stranded passengers, leading many to arrange alternative travel.

Among the 160-plus passengers were Linda, husband David and teenage children Laura and Christopher, from Oakworth Road, Keighley. They spent £2,000 on a gruelling three-day journey home via Prague, Heathrow, London, and Luton.

Mrs Tomlinson-Askham said the family faced a long battle for a refund of the money they spent getting home.

She said she received the money last month but it was almost £200 short. “We accepted this amount,” she said.

“We were advised this would be as good as we could get without getting a solicitor.”

Mrs Tomlinson-Askham said she was also angry with EasyJet for losing one of the family’s four suitcases on the trip out to Cyprus.

She said: “We have been chasing compensation for spending a holiday without new clothes and sun creams etc, which were all in the case.

“The case finally arrived a week after we got home.”

Mrs Tomlinson-Askham said the small print revealed compensation was only available if people were without their case for 35 days.

She said: “I am not happy at all with EasyJet. Surely they should compensate for this ridiculous delay with our case.

“I will never travel with EasyJet and would advise my friends never to either.”

Soon after the original incident, EasyJet said it would investigate its ground handling agents at Paphos International airport in Cyprus. An EasyJet spokeswoman apologised if passengers felt they had not received the level of care they should expect.

She said passengers were offered hotel accommodation and a refund or a transfer on to the next available flight.

Passengers who chose to travel with an alternative carrier were offered a refund on submission of receipts.

EasyJet was not available for comment this week.